Help Center

Free Shipping within the United States.

You’ll receive an email confirmation as soon as the label is created, please allow a day or two for the tracking to update. Delivery is usually 7-15 days from when tracking begins but is not guaranteed. 

Please visit the Orders page in your Shopping Account to check the latest shipping information for your order. We will also notify you via email.

We hope you’re delighted with our products. If you need to return an item, please contact us at [email protected] for return authorization before sending it back. We will arrange the return shipment and process your refund via email. Returns shipped without prior authorization may not be accepted.

Please note that products with opened inner packaging or those that have been used cannot be returned. For items damaged during shipping, please retain an unboxing video and contact us at [email protected] for assistance. Thank you!

Although we allow you to place an order without registering an account, we highly recommend that you create one. This way, you can easily track your orders and manage other information on your Shopping Account page. Otherwise, we can only communicate with you via the email provided at the time of your order.

Sorry, once an order is placed, the shipping address cannot be changed. Please make sure to verify the address is correct before completing your order.

We offer a password reset option through the email address you provided during registration. Please visit the Lost Password page to submit a password reset request, as long as you remember the email address you registered with.